ID Requirement:
For security purposes, valid Indian Government approved photo identification with
address is required at check-in for all guests occupying the room. Acceptable forms
include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy for record will
be made of the document at check-in. Foreigners are mandated to provide valid VISA
upon arrival before Check-in.
Parking Policy:
Parking is at the owners’ risk. Overnight parking is available only for in-house guests free
of cost after stipulated security checks. The hotel is not liable in the case of theft of or
damage to any parked vehicle(s).
Smoking Policy:
Smoking in Guest room, Public area will attract a penalty of 5,000.00/- INR per
occurrence + applicable GST.
Payment Policy:
At the time of Check in, Hotel will collect Room and taxes with approved credit card
provided at check in or alternative mode of payment provided for the entire stay
reserved. Physical presence of the credit card holder is mandatory to utilize the credit
card at any point of sale at the hotel. Hotel does not accept cheque payments. By
providing the credit card details at the time of reservation, you authorize the hotel to
charge the card in case of no show or late cancellation. PAN card is mandatory for any
individual making a cash payment of more than Rs. 50,000.00/-.All reservations are to be
guaranteed with credit card or advance payment or through deposit. The hotel is
authorized to charge no show retentions or charges per reservation in case of non-arrival
of guest. Reservation can be cancelled without any charge 72 Hours in advance of
check-in date unless specified differently in standard reservation confirmation voucher
issued by the hotel. Certain reservations are non-refundable and non-cancellable .In all
such case, entire amount including taxes will be charged.
Outside Food and Beverage Policy:
Hotel does not allow outside food and beverages to be brought in the hotel, Outside food
and beverage, consumption by resident guests is considered on their risk and hotel will
not be liable for any damage / inconvenience.
Visitor Policy:
Hotel does not allow outside visitors, who are not registered with the hotel as occupants
inside the guest room corridor or guest rooms. Guests meetings and entertainments are
permitted in public area or restaurants only. Photo ID proof and extra occupancy charges
are mandatory for registering additional guests
Pet Policy:
We are happy to welcome your traveling pet companions only with prior intimation. Pets
are allowed to stay with pet owners only in room but pets are not allowed in the bed, sofa
or chairs. If any fur is found on the bed, Sofa or chairs, washing charges of INR
2000.00+ applicable taxes will levied on the room rent.
Swimming Pool and Hotel Facility Use Policy:
Use of recreational facilities, such as the pool, is governed by minimum age
requirements. As a general guideline, these services can only be used or requested by
guests 15 years of age and above. Guests 15 years of age and under must be
accompanied by an adult guardian. Hotel is not liable to provide safety and security of
any individual and it is considered that user is medically/physically fit and is trained
before utilizing any hotel facility. For hygiene of fellow users, all the guests have to wear
proper swimming costumes when using the pool. If you do not have a suitable swimming
costume, please feel free to contact our designated pool attendant, who will be happy to
assist you in purchasing approved swimwear from the hotel.
Security Policy:
The hotel reserves the right of admission. For security reasons, all rooms will be checked
once every 24 hours for occupation and usage. Duplicate keys to the guest room will not
be issued without the presence of the registered guest(s), and only after the presentation
of valid photo identification. Hotel does strict CCTV camera monitoring and CCTV access
is prohibited for guest viewing for any reasons. In the unfortunate event that the client’s
guests or their guest’s behaviour become unacceptable and causes embarrassment or
discomfort to others (guests or hotel staff) management of the hotel reserves the right to
have the individual or individuals removed from the hotels premises.
Natural Landscaping Disclaimer:
Hotel is located in dense green landscaped land. The hotel has vast open area. Due to
its natural landscape the hotel residents / guests / employees may face concerns with
flora and fauna from time to time. Guest are requested to be aware of such aspects and
take necessary precautions.
Dispute Resolution and Jurisdiction:
If any dispute or differences of opinion arise between the client / guests in relation to or in
connection with Paciano, they will undertake negotiation in good faith with a view to
resolve the matter. The parties here too shall endeavour to settle all disputes and
differences relating to and/ or arising amicably. In the event that the parties failing to
resolve any dispute amicably, the same shall be referred to arbitration in accordance with
the arbitration and re-conciliation act with all modification and re-enactment thereto as is
prevalent in India. and if no amicable resolution or settlement is reached within a period
of Ninty (90) days, such disputes and/or differences shall be subject to the exclusive
jurisdiction of the courts of High Court at Jalpaiguri only.
